Dear Andrea,
Thank you very much for placing your order and for posting your review!
How incredibly inconvenient to read that the stone fell out of your ring. This is obviously not the intention and we apologise for this!
As soon as we have received your ring, we will make sure the ring is exchanged for a new one.
If you have any further questions about this, please send an e-mail to wecare@tisento-milano.com.
Thank you in advance and have a nice day!
Kind regards,
Team TI SENTO