Dear Catherine,
Thank you for taking the time to leave a review for our TI SENTO Bracelet 23049ZY. We appreciate your feedback and we will definitely take this into consideration for our design department.
We apologize for any difficulty you may have experienced with the clasp. Please note that we offer a 30-day return policy for any issues with our products. If you have any further questions or concerns, please do not hesitate to email us at wecare@tisento-milano.com.
Thank you for choosing TI SENTO and we hope to provide you with a better experience in the future.
Best regards,
Customer Service at TI SENTO