Dear Robert.
Thank you for taking the time to leave a review about your recent experience with TI SENTO. We are sorry to hear that the return process was difficult for you, and we understand your frustration with the shipping costs. Unfortunately, we do not have control over the fees charged by the carriers for international returns. We apologize for any inconvenience this may have caused.
Regarding the difference in the refunded amount, could you please send us an email at wecare@tisento-milano.com with more details? We would be happy to look into this matter for you.
Thank you for choosing TI SENTO and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
TI SENTO