Dear Beatriz,
Thank you for your feedback.
We are happy to hear that you liked the bracelet, but we are very sorry to read that the return process has been such a disappointing experience. We understand that high return costs are frustrating, especially when you would have preferred an exchange.
We also sincerely apologise if you have not yet received a reply to your email. Due to a high volume of messages, our response time is currently longer than usual, but this is of course not the experience we want you to have.
We would like to look into this with you and see how we can help. Could you please send your order number and return information to wecare@tisento-milano.com? Our Customer Care team will be happy to review this further.
Kind regards,
TI SENTO