These earrings look beautiful and I have had really nice stuff from Ti Sento before. This time, however, one of the hoops I was sent had a faulty hinge that meant it would not open and I could not remove it from my ear. I tried for hours which made my ear swollen with the skin peeling, and eventually had to get it removed by a piercing specialist. Very disappointed. I cannot get the company to respond at all through any platform.
Thank you very much for placing your order and for posting your review!
We are so sorry to read that the clasp of the earring didn't work properly and therefore the earring wouldn't open. This is obviously not the intention and we apologise for this!
Could you please send an e-mail to firstname.lastname@example.org? Containing your order number and your complaint, then we will offer you an appropriate solution.
Thank you very much in advance and have a nice day!
Team TI SENTO
I was afraid at the beginning as there are so many brands out there...
this is the 4th time I try with them, and I never get disappointed,I love tisento, is elegant, and quality is outstanding, the service is easy and you feel attended. Maybe, I will love to have a more sustainable packaging, maybe something smaller than the huge box, maybe a lighter box, with more sustainable inks (colours)... it will make me feel better when buying more respectfully with the environment.
Many thanks for placing your amazing 5-star review!
We are extremely pleased to read that you are so happy with your jewellery. We wish you a lot of joy with your TI SENTO – Milano jewellery and wish you a pleasant day.
Team TI SENTO
Wunderschön und wertvoll verpackt machen diese Creolen sehr viel her.
Thank you very much for posting your 5-star review!
We wish you a lot of joy with your TI SENTO – Milano jewellery and wish you a pleasant day.
Team TI SENTO - Milano
Thank you very much for placing your 5-star review!
We are very pleased to read that you are so happy with the delivered jewellery.
We wish you a lot of joy with your TI SENTO – Milano jewellery.
TI SENTO - Milano Oorbellen 7812SY